TxTag
TxTag Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TxTag has a 2.1 star rating from 24 reviews; consumers are mostly dissatisfied and 50% would likely recommend.
Positive Feedback
Some customers praise quick tag issuance and a few helpful, pleasant customer service reps who resolved issues in person or by phone.
Negative Feedback / Risk Areas
- Frequent complaints about billing errors, late fees, and refund delays reflecting common TxTag customer complaints.
- Website and automated payment systems often fail, blocking payments and account changes.
- Long waits, unanswered phones, and unhelpful agents drive poor customer service reviews.
Key Takeaways for Future Customers
- Expect possible billing friction; track statements closely and request refunds if overpaid.
- Prepare for limited live support and issues with auto-draft or online payments.
- Consider reading TxTag reviews before relying on online account management.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TxTag has a 2.1 star rating from 24 reviews; consumers are mostly dissatisfied and 50% would likely recommend.
Positive Feedback
Some customers praise quick tag issuance and a few helpful, pleasant customer service reps who resolved issues in person or by phone.
Negative Feedback / Risk Areas
- Frequent complaints about billing errors, late fees, and refund delays reflecting common TxTag customer complaints.
- Website and automated payment systems often fail, blocking payments and account changes.
- Long waits, unanswered phones, and unhelpful agents drive poor customer service reviews.
Key Takeaways for Future Customers
- Expect possible billing friction; track statements closely and request refunds if overpaid.
- Prepare for limited live support and issues with auto-draft or online payments.
- Consider reading TxTag reviews before relying on online account management.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I received a refund check in the mail that's too late to cash
- - I paid toll by check after notice.
- - A second payment caused overpayment; refund check mailed.
- - I moved; six months later the bank says a new check.
I got a notice to pay for a toll. I sent the check in, then you sent me a second notice.
I sent in a second check, which caused an overpayment.
You mailed me a refund check, and I had moved. The check caught up with me, but yesterday was the six-month mark, and my bank said I need to get a new check sent to me.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot pay toll it won't let me
- - I cannot pay the toll; the issue has been ongoing.
- - Phone number and online services do not work.
- - Card payments rejected; tried multiple cards.
I have been trying to pay a toll since last month. The phone number doesn't work and the online services don't work either; they keep saying my card is not valid. I've tried using different cards, but they don't work either.
Preferred solution: Pay the toll
User's recommendation: Try fixing website or have someone for customer service over the phone.
To add vehicle
Your customer service STINKS!!!
PHONES NEVER ANSWERED!!!
Your business exists because of customers! We deserve better service! WE PAY FOR BETTER SERVICE THAN WE RECEIVE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
Am being charged by NTTA and TxTag at the same time. I own about $158 to NTTA while I have a Txtag acount.
Dallas, Texas
New tag
I got my old tag cancelled, and I got a new one for my new truck. Everything went smoothly. Thank you
User's recommendation: Get the tag
San Antonio, Texas
Need to update our TxTag.
Nothing! They never took my call or called me back. Receuved a text that we owed money, but would not answer the phone .
User's recommendation: Good luck
My bill is incorrect.
- - Website did not work properly.
- - Billing issue: no bills received; reduced to $115, but now billed for all and needs adjustment.
Website would not work properly. Got absolutely nowhere and hated dealing with it all!!!
I called for assistance to reduce my bill because I had not received any bills.
It was reduced to $115 and the rest was dropped, but now I am being billed for it all. I need it adjusted once again.
User's recommendation: Be prepared to have your problems take days or weeks to resolve, if they ever do.
Getting bill by email when I’ve never driven on toll road
- - Emails request payment for driving on a toll road.
- - I never drove on a toll road in Austin.
- - I asked if the emails are legitimate or a scam.
Have been continuously been email
Requesting a payment for driving on a toll road! I have never driven on any toll road in Austin at any time!
So I called to see if those emails were lagit or a scam to get money from me! And I never could talk to anyone because all the phone numbers werent working!
User's recommendation: Make it possible for a caller to actually speak to a person!
Credit card stolen with this account need a new card numbet
My credit card number was stolen and I need to give you a new credit card number to pay my toll fees. I need to talk to someone?
Trying to make payment
Im trying to make a payment and now theres like late fees and its over $70 but the payment system wont take either one of my MasterCard to make the $6.95 payment
Can’t pay online.
Phone doesnt open the link provider Screen stays blank
Pay past due fine
I tried to pay with 3 different cards and it won't accept any of them.
I got a texted saying I owe .28¢
San Antonio, Texas
Getting bill by email when I’ve never driven on toll road
- - Receives toll road bill collection texts and struggles to get clear information.
- - I have never driven on a toll road and suspect a scam.
All I want to know if The toll road company text email as a bill collection! Your system makes it a nightmare trying to get such information!
Ive never in my life driven on any toll road! If this is some kind of scam email!
They tell me I own them money! So this is my concern!
User's recommendation: Forget trying to get to talk to a representative!
Refund
No way to contact company for refund. Voicemail is an endless loop. Compensation is kept by the company.
User's recommendation: Definitely not
Los Angeles, California
Calling about a bill
I reported your company for fraud trying to steal peoples credit card info be very careful with trying to just take from everyone
User's recommendation: *** naw
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot confirmation that I did not owe anything.
Was very pleased
I got an email saying that my car was seen going through a toll road and that I have to pay it if not I'm going to get a late fee I've only used toll road one time in the last 20 years and that was last year I paid for that one
User's recommendation: Most definitely
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THIS EXACT ISSUE is happening to me as well!!!! I have been bounced between TXTAG, HCTRA, and whoever ZipCash is repeatedly. HOW IN THE WORLD is this legal??????????????????