Abdullah Eej

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Verified Reviewer
| map-marker Houston, Texas

Got confirmation that I did not owe anything.

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Updated by user Dec 17, 2024

Was very pleased

Original review Dec 16, 2024

I got an email saying that my car was seen going through a toll road and that I have to pay it if not I'm going to get a late fee I've only used toll road one time in the last 20 years and that was last year I paid for that one

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User's recommendation: Most definitely

Zakiah Guk

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Verified Reviewer
| map-marker Dallas, Texas

Dispute

TxTag - Dispute
TxTag - Dispute - Image 2

Am being charged by NTTA and TxTag at the same time. I own about $158 to NTTA while I have a Txtag acount.

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Taft Okd

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Verified Reviewer
| map-marker Tulsa, Oklahoma

Trying to charge me a toll for a vehicle on Texas toll road, whe I haven't owned a vehicle in almost 10 years!!!!

Got text I own toll money, when I haven't owned a vehicle in almost 10 years, and only make 945.00 a month so can't afford trips or to RENT a vehicle. So just how on earth did I not pay your tolls.

Should I contact a bigger GOVERNMENT agency about your fraud. Maybe the BBB, as the last I heard your not even based in America.

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User's recommendation: Make sure the people your trying to charge tolls to actually own a vehicle ans make enough money to afford to rent a vehicle.

Chia Wbo

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Verified Reviewer
| map-marker Benton, Arkansas

Payment

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Trying to make a payment but lost my bill, hard to figure out who to call. I just got a phone # And they disconnected

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Corina G Avq

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Verified Reviewer

Automated billing

I received a bill claiming that I owe, but I have a car sticker from several states that automatically pays. I can't make a payment through automation even though I tried to pay with several cards.

It feels like a scam, so I'm trashing the bill. I looked up and this is indeed the correct number for TX Tag, but even customer service can't take a simple payment. I HAVE to go through the system. Since it won't let me make a payment, I will probably be billed more.

It has taken me 30 minutes just trying to make a payment. I gave up because I don't know if this is a scam for my card number.

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Pros:
  • Customer service was pleasant
Cons:
  • More ways to pay
  • Automated system is terrible

Preferred solution: Just to pay my bill without so much hassel and wasted time and extra charges bc they didn’t accept my payment

User's recommendation: Haha I don’t know!

Anonymous
map-marker Grand Prairie, Texas

Billing transactions

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I over paid my account and I asked for a refund. They agreed to put the overpaid amount on my card.

Instead of doing that they extracted a toll charge from my refund without my consent on another vehicle that I do own but do not have a toll tag account on.

Yes, I should be responsible but at a later date and billing statement. This is rogue like business

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User's recommendation: Beware

Avaline Ltm
map-marker Austin, Texas

Outstanding bill

My account had insufficient fundsthey helped resolve this problem to my satisfaction and was extremely helpful.

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Anonymous
map-marker Oklahoma City, Oklahoma

Received a text message

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I received a text message I own money from TX tag but I do not have a account with TX tag, I wanted to know if it's a scam or I owe money.

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User's recommendation: No one will answer! Nobody helps you or answer questions, your just wasting time calling, your better off waiting till whatever you own to be a bigger fine that's how someone can help you

Scott H Pia

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Verified Reviewer
| map-marker Carrollton, Texas

Website is barely usable

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The website has you jump through hoops to be able to pay online. It is complete garbage. On two different attempts, it gave me an expired SSL certificate.

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User's recommendation: Give up and send it via snail mail.

Shelden Tpv

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Verified Reviewer
| map-marker Canyon Lake, Texas

I did not know ther was toll road in san antino

They said I passed through a toll road which I didn't see no gate no nothing for them saying this is a toll road

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Alex F Ajm

Billing thru doxo

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I was having problems with the Doxorubicin billing system.

I was being billed $53.99 per month, whether I used the toll roads or not. I was never given an itemized statement for the listed charges.

Customer service investigated my account, and I found out that Doxo is a third party company - not Tex Tag.

I had a $350.00 credit but was still being billed $53.99 per month.

Customer service has prepared a refund and given me the Doxo contact number so I can terminate their services.

Thank you, Tex Tag, for excellent customer service.

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User's recommendation: Customer service was excellent- problem matter handled immediately and professionally

Tavarious Sur
map-marker Round Rock, Texas

Add new vehicle purchased, Escape RKC 9907 replaced due accident totaleditled

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Received prompt courteous assistance in updating my info. Purchased a new car ,canceled RKC9907 vehicle

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User's recommendation: Continue the prompt courteous assistance.

Dariah Emg

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Verified Reviewer

Horrible experience

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everyone clueless ! ive paid the same bill 4 times same date time toll ..

plus late fees on already paid bill just got another for the same bill .. said they are behind so youll see bills as far back as 6 months with LATE fees! how ,why ?

im paying late fees cuz yall are behind ? Check your bills people

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User's recommendation: check your statements

robin B Fhq

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Verified Reviewer

Incompetent, corrupt,mismanaged, no one seems to know anything

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1 week online and on phone to remove vehicle that was sold ,still hasn't been resolved.it should not take 12 attempts ,countless hours to resolve such a simple request. This is the most mismanaged ,corupt,incompetent org in the state of Texas. Even this ,an attempt to complain has more rules and guide lines than necessary.

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Loss:
$27
Cons:
  • Everything about them

Preferred solution: My sold truck removed before I am billed more

User's recommendation: Avoid if at all possible

Karen R Duk

Check on account

I never got my answer. I don't have a computer.

I need to find out my balance. Can you text it to me?

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Preferred solution: My balance on my account

Anonymous
map-marker Chippewa Falls, Wisconsin

RemovL of vehicle

Just received bill from Oklahoma for $82 for unpaid toll ($15) . Somehow my vehicle was removed from my account but tx tag was active. Vehicle and tag number do not match account so due to someone's oversight in Texas I am out money !!!

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